Privacy Policy

Last updated: 2025

This Privacy Policy explains how Arden House (“we”, “our”, “us”) uses and protects any information that you give when you use this website.

1. Who We Are

Arden House is a residential care home in Pickering, North Yorkshire.
The website is operated by:

HOUSE AND TIMBER LTD
Registered Address: 97 Barlow Moor Road, Manchester, England, M20 2GP
Email: [email protected]
Phone: +44 1234 567890

2. Information We May Collect

We may collect and process the following information:

• Name and contact details (such as email address and telephone number) when you contact us.
• Information contained in messages or enquiries you send to us.
• Technical data such as IP address, browser type and pages visited, for basic website statistics.

We do not intentionally collect sensitive personal data through this website.

3. How We Use Your Information

We use your information only for the following purposes:

• To respond to your enquiries and provide information about our care home.
• To manage and improve our website and services.
• To meet any legal or regulatory requirements.

We do not sell, rent or trade your personal data to third parties.

4. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

• Legitimate interests: to respond to enquiries and manage our services.
• Legal obligations: where we are required to keep certain records.

5. Cookies and Analytics

Our website may use cookies or simple analytics tools to help us understand how visitors use the site. You can usually set your browser to refuse cookies or to alert you when cookies are being sent.

6. Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes set out above, and to comply with applicable legal requirements.

7. Data Security

We take reasonable technical and organisational measures to protect your information against accidental loss, misuse or unauthorised access. However, no method of transmission over the internet is completely secure.

8. Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where we are not required to keep it.
• Object to or restrict certain types of processing.

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites. We recommend you read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Arden House
Email: [email protected]
Phone: +44 1234 567890